ORDER FAQS

Because we strive to get your gear to you as quickly as possible, our automated fulfillment system begins processing orders immediately upon receipt. If you need to make changes or cancel an order, please call our customer service team right away at 1-800-775-5552 during mountain business hours.

Standard ground shipping typically delivers within 3 to 7 business days depending on your location relative to our Salt Lake distribution center. Expedited shipping options (2-Day and Next Day Air) are available during checkout.

Please inspect all packages upon arrival. If equipment arrives visibly damaged from shipping, please photograph the external box condition and contents, and email customer service at bdservice@bdel.com within 5 business days.

Some multi-item orders ship from multiple warehouses in split shipments. Check your dispatch confirmation email for multiple tracking numbers. If all tracking indicates delivery and an item is absent, reach out with your order number.

Once your order leaves our warehouse, you will receive an automated shipping confirmation email with active carrier tracking details. You can also track your shipment directly via our Order Status lookup.

When an order is placed, an authorization hold is initiated by your financial institution. When the gear is physically packed and invoiced, the actual charge clears, and the original temporary authorization will drop off within 2 to 4 business days.

We accept returns of unworn, unwashed apparel and unused equipment with original tags and packaging within 30 days of purchase. Please note that load-bearing safety equipment (ropes, harnesses, cams) cannot be returned once delivered for liability and climber safety reasons.

We warrant all products to be free from defects in materials and workmanship for the practical lifetime of the product. Normal wear and tear, cosmetic degradation, and unauthorized alterations are not covered.