CUSTOMER SUPPORT
Find the help you need. Whether you’re checking the status of an order or need help finding the right gear for your adventure, our customer service team can offer support.
Quick Self-Service
Track package progress and delivery estimates with your order ID.
Returns & ExchangesHassle-free 30-day returns for unworn gear with original packaging.
Warranty ClaimSubmit warranty claims for manufacturing defects backed by our guarantee.
Equipment RepairsSend cams, poles, and technical apparel to our Salt Lake repair desk.
Order FAQsAnswers to common questions regarding ordering, tax, and shipping.
Find A StoreLocate Black Diamond retail flagships and authorized gear dealers.
Hours & Contact Details
You can reach our customer service team Monday thru Friday, 8am — 3pm Mountain time. After that they are climbing, skiing, trail running, and being one with the sports we serve.